Newsletter Excerpts
"It is hard to change... For you and your
co-workers. Have some compassion for yourself and
others and give yourselves a break."
From: "What Happens After
the Week in the Woods?
"How you listen and relate to a person when
delivering bad news is the single most important
element in the success of the conversation.
But so often we find ourselves in situations in
which we have not developed the relationships that
will easily weather bad news. How do you deal with
it then?
From: "Having Difficult Conversations:
Emergency Procedures"
"A past client,
had been downsizing regularly every October. They designed their culture to be "An
organization that works for everyone." Everyone included the employees,
the management their customers and vendors. They had a project oriented around
employee satisfaction and targeted 100% satisfaction during the company surveys.
Then they were told to downsize. The challenge was then for the managers to continue
to include the employees in the downsizing process and to make sure that they
didn’t lose their cultural goals. They were willing to re-examine how they
responded to downsizing (which was not something they had envisioned at the time
of the cultural redesign) and they managed to downsize by 25%, while at the same
time improving employee satisfaction by 60% and customer satisfaction by 150%
From "What's Wrong with Empowerment?
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